Terms & Conditions

1. Detailed description of goods and/or services
Top Persian Rugs PTY is a business in the retail and wholesale industry that provides sales and services to anything related to handmade and machine made carpets.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and tracking number will be provided (by Email/SMS) to customer once the courier company collects the package.
Delivery to major cities 1 – 4 working days. To other outlying areas 3-7 workings days.

3. Export restriction.
The offering on this website is available to South African clients only. However if other arrangements were reached, the sales and services will be provided to international clients.

4. Return and Refunds policy
The provision of goods and services by Top Persian Rugs is subject to availability. In cases of unavailability, Top Persian Rugs will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 2.5% administration fee.

All purchases will only be refunded or exchanged if they were not as advertised. However if the cause of damage was due to customer’s negligence, no exchange or refund will be provided.

5. Customer Privacy policy
Top Persian Rugs shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted
Payment may be made via Visa, MasterCard, EFT payments or Cash deposits into the FNB account.

7. Card acquiring and security
Card transactions will be acquired for Top Persian Rugs via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Top Persian Rugs separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Top Persian Rugs takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Top Persian Rugs chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Top Persian Rugs may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Top Persian Rugs PTY  based in South Africa trading as
Top Persian Rugs and with registration number 2018/578965/07.

14. Top Persian Rugs contact details
Company Physical Address:

Shop 5, Langeberg Mall, Mossel Bay, 6506.

Email: Info@toppersianrugs.co.za

Telephone:  044 695 2545

Cell 1: 072 411 1544

Cell 2: 073 176 3833